Instagram Attributes Recent Moderation Issues to Human Reviewers, Not AI
On Friday, Instagram CEO Adam Mosseri addressed the recent issues affecting Instagram and Threads, which led to account deletions, lost posts, and other problems. In a thread, Mosseri explained that the company had "found mistakes" and attributed them to human moderators rather than AI systems, as some had speculated.
In a post on Threads, Mosseri stated that the errors originated from content reviewers who were "making decisions without the context of how conversations unfolded, which was a miss." He reassured users that Instagram is working on solutions to minimize these mistakes.
Mosseri also mentioned in a comment on Threads that "one of the tools we built broke, which meant it wasn’t providing sufficient context." He acknowledged, "That’s on us."
Despite this clarification, s...